Sales Policy – Plumtoopin Art Store

At Plumtoopin Art Store, we aim to provide a seamless and enjoyable shopping experience. Our sales policy is designed to clarify our procedures and ensure that you have all the information you need when making a purchase. By placing an order with us, you agree to the terms outlined below.

1. Order Confirmation

Once you’ve placed an order on our website, you will receive an order confirmation email. This email will detail your order and confirm that we have received it. Please review the order confirmation carefully, and if you notice any discrepancies or need to make changes, contact us immediately at [email protected].

2. Pricing and Payment

  • Prices: All prices listed on our website are in USD and are subject to change without notice. The price at the time of purchase will be the price charged.
  • Payment Methods: We accept various forms of payment, including credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment gateways.
  • Taxes: Sales tax will be added to your order based on the tax laws of the shipping address provided.

3. Availability of Products

  • Stock Availability: While we strive to keep our inventory updated, occasionally, certain products may be out of stock. If an item is unavailable, you will be notified, and we will provide alternatives or offer a full refund.
  • Custom Orders: For custom art pieces, please note that production and delivery times may vary. We will provide you with an estimated completion date, and we will communicate any delays.

4. Order Shipping and Delivery

  • Shipping Charges: Shipping costs are calculated based on the weight, dimensions, and destination of your order. Shipping fees will be clearly displayed at checkout before you confirm your purchase.
  • Shipping Times: We aim to ship all orders within 1-3 business days. Domestic orders typically arrive within 5-7 business days. International shipping times may vary depending on the destination.
  • Tracking: Once your order has been dispatched, you will receive a tracking number to monitor the progress of your shipment.

5. Returns and Exchanges

  • Return Window: We offer a 30-day return policy for most products. If you are not satisfied with your purchase, you can return the item within 30 days from the date of receipt.
  • Condition of Returns: All returned items must be in unused, undamaged condition and in their original packaging.
  • Return Process: To initiate a return, please contact us at [email protected] with your order number and the reason for the return. We will provide you with instructions on how to return the item.
  • Refunds: Once the returned item is received and inspected, we will issue a refund to the original payment method. Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the product is defective or damaged.

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of receipt with detailed photos of the damage. We will provide you with options for a replacement, repair, or refund, depending on the circumstances.

7. Cancellations

Orders can be canceled within 24 hours of purchase. If you wish to cancel your order, please contact our customer service team immediately at [email protected]. After the 24-hour period, we may have already processed the order for shipping, in which case, the return policy will apply.

8. Custom Art Sales

For custom orders, once the design has been approved and production has begun, cancellations or returns are not accepted. We will work with you closely to ensure the final piece meets your expectations before starting production.

9. Sales Tax

Sales tax will be applied to your order where required by law, based on the shipping address provided at checkout. The tax rate may vary depending on your location.

10. Changes to the Sales Policy

Plumtoopin Art Store reserves the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.

11. Contact Us

If you have any questions or concerns regarding our sales policy, please don’t hesitate to reach out to us. We are here to assist you!

Plumtoopin Art Store
Email: [email protected]
Phone: 414-591-6062
Address:
3312 Woodlawn Drive
Waukesha, Wisconsin 53188
United States